Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;

Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby one or more techniques for distance communication are exclusively used up to and including the conclusion of the contract;

Technique for distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same location;

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Email address: iris@maysaperiodwear.nl
Chamber of Commerce number (KvK): 87335689

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and prior to the conclusion of the distance contract, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the agreement and the remaining provisions shall remain in force, and the relevant provision shall be replaced by mutual agreement as soon as possible with a provision that most closely reflects the original intent.

Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images of products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information to make clear to the consumer what rights and obligations are attached to acceptance of the offer, in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk. The postal and/or courier service will use the special scheme for postal and courier services for import. This scheme applies when goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect VAT (possibly together with customs clearance costs) from the recipient of the goods;

  • any shipping costs;

  • the manner in which the agreement will be concluded and which actions are required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and execution of the agreement;

  • the period for accepting the offer or the period during which the entrepreneur guarantees the price;

  • the rate for distance communication if the cost of using distance communication technology is calculated on a basis other than the regular basic rate;

  • whether the agreement will be archived after conclusion and, if so, how it can be consulted by the consumer;

  • how the consumer can review and, if desired, correct the data provided in connection with the agreement before concluding it;

  • any other languages in which the agreement can be concluded in addition to Dutch;

  • any codes of conduct to which the entrepreneur is subject and how the consumer can consult them electronically; and

  • the minimum duration of the distance contract in the case of a continuous transaction.

Optional: available sizes, colors, and types of materials.

Article 5 – The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt of acceptance electronically. As long as this receipt has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transmission and ensure a secure web environment. If electronic payment is possible, appropriate security measures will be taken.

Within legal limits, the entrepreneur may investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If this investigation provides good grounds to refuse the agreement, the entrepreneur is entitled to refuse an order or attach special conditions to its execution.

The entrepreneur will provide the consumer with the following information, in writing or in a manner that allows storage on a durable data carrier:

  • the visiting address of the entrepreneur’s establishment for complaints;

  • the conditions and method for exercising the right of withdrawal, or a clear statement if this right is excluded;

  • information on warranties and after-sales service;

  • the data referred to in Article 4(3), unless already provided prior to execution;

  • the requirements for terminating the agreement if it has a duration of more than one year or is indefinite.

In the case of a continuous transaction, the previous paragraph applies only to the first delivery.

All agreements are concluded subject to sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This cooling-off period begins the day after the consumer or a designated representative receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the right of withdrawal is exercised, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with reasonable and clear instructions provided by the entrepreneur.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 14 days of receiving the product. After notification, the product must be returned within 14 days. The consumer must prove timely return, for example with proof of shipment.

If the consumer does not notify withdrawal or return the product within the specified periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the cost of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received or conclusive proof of return has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products as described in paragraphs 2 and 3, provided this is clearly stated in the offer or before concluding the agreement.

Exclusion applies only to products:

  • made according to consumer specifications;

  • of a clearly personal nature;

  • that cannot be returned due to their nature;

  • that deteriorate or expire quickly;

  • whose price is subject to financial market fluctuations beyond the entrepreneur’s control;

  • newspapers and magazines;

  • audio/video recordings and software with broken seals;

  • hygienic products with broken seals.

Exclusion applies only to services:

  • accommodation, transport, catering, or leisure services on a specific date or period;

  • services started with explicit consumer consent before the cooling-off period ends;

  • betting and lotteries.

Article 9 – The Price

Prices will not be increased during the validity period stated in the offer, except due to changes in VAT rates.

Products or services subject to financial market fluctuations may be offered with variable prices; this will be stated in the offer.

Price increases within three months of contract conclusion are permitted only if resulting from legal regulations.

Price increases after three months are permitted only if agreed and if:

  • they result from legal regulations; or

  • the consumer may terminate the agreement as of the effective date of the increase.

Delivery takes place in accordance with Article 5(1) of the Dutch VAT Act 1968 in the country where transport begins. In this case, delivery occurs outside the EU. Import VAT and/or customs clearance costs will therefore be charged to the consumer by the postal or courier service. No VAT will be charged by the entrepreneur.

All prices are subject to typographical and printing errors. The entrepreneur is not liable for such errors and is not obliged to deliver at an incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products and/or services comply with the agreement, the specifications in the offer, reasonable standards of quality and usability, and applicable laws at the time of contract conclusion.

Any warranty provided does not affect statutory consumer rights.

Defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Returns must be in original packaging and unused condition.

The warranty period corresponds to the manufacturer’s warranty. The entrepreneur is not responsible for suitability for individual applications or advice on usage.

The warranty does not apply if:

  • products have been repaired or altered by the consumer or third parties;

  • products have been exposed to abnormal conditions or mishandled;

  • defects result from government regulations regarding materials.

Article 11 – Delivery and Execution

The entrepreneur will exercise the greatest possible care in processing and fulfilling orders.

Orders will be fulfilled as quickly as possible and no later than 30 days unless a longer period is agreed. Delays or partial fulfillment will be communicated within 30 days. The consumer may then dissolve the agreement without costs and may be entitled to compensation.

Refunds after dissolution will be made within 14 days.

If delivery of a product is impossible, a replacement may be offered. This will be clearly communicated. The right of withdrawal remains applicable, and return costs are borne by the entrepreneur.

Risk of damage or loss rests with the entrepreneur until delivery to the consumer or designated representative, unless otherwise agreed.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination

Consumers may terminate indefinite agreements at any time with a notice period of no more than one month.

Fixed-term agreements may be terminated at the end of the term with a notice period of no more than one month.

Consumers may terminate agreements:

  • at any time;

  • using the same method used to conclude them;

  • with the same notice period as the entrepreneur.

Renewal

Fixed-term agreements may not be tacitly renewed for a fixed period, except for newspapers and magazines (maximum three months).

Agreements may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month (or three months for less frequent newspaper delivery).

Trial subscriptions end automatically.

Duration

If an agreement lasts more than one year, the consumer may terminate after one year with a notice period of no more than one month, unless fairness dictates otherwise.

Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 working days after the cooling-off period begins.

Consumers must promptly report inaccuracies in payment details.

In the event of non-payment, the entrepreneur may charge reasonable costs within legal limits.

Article 14 – Complaints Procedure

Complaints must be submitted in writing within 7 days after discovery.

Complaints will be answered within 14 days. If more time is needed, acknowledgment and an expected response time will be provided.

Unresolved complaints constitute a dispute.

Complaints do not suspend obligations unless stated otherwise.

If a complaint is justified, products will be replaced or repaired free of charge.

Article 15 – Disputes

All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.

Questions or comments about the General Terms and Conditions? Email: iris@maysaperiodwear.nl

SMS Marketing Terms

By consenting to Maysa SMS marketing at checkout or via signup tools, you agree to receive recurring text messages (order updates, abandoned cart reminders, marketing offers, transactional messages, and review requests), even if your number is on a do-not-call list. Message frequency varies. Consent is not a condition of purchase.

To unsubscribe, reply STOP to any message or use the unsubscribe link provided. Alternative methods are not considered valid. No service fees are charged, but carrier message/data rates may apply.

For help, text HELP to the number you received messages from, or visit https://maysaperiodwear.com/pages/contact.

We may change phone numbers or short codes at any time. Messages sent to outdated numbers may not be received, and we are not liable.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected messages or actions taken based on them.

Your right to privacy is important to us.

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We strive to make our period underwear accessible to every woman.

Do you have any questions?

At Maysa, our customer service ladies are ready to assist you, iris@maysaperiodwear.nl

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